Inefficiency At San Francisco State University?

I recently saw a letter dated late July 2005 from the registrar at San Francisco State University (name omitted by request).

July 2005. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Term: Spring 1997
Foreign Address . . . . . . . .Degree Conferred: Master of Arts
[Canada!]

Dear _________

The final review for your application for graduation has been completed and you have met all requirements for your degree.

... Again, congratulations from the staff and faculty of San Francisco State University on the successful completion of your degree and best wishes in all future endeavors.

I have no idea why it took them 8 years to mail out this letter. [and, yes, all the requirements were completed in 1997]

and it didn't even contain a request for a donation to the Alumni fund!